“We would not be supporting our secure cloud hosting customers as eloquently without Zuora's assistance.” — Katrena Drake, Director of European Operations

Company FireHost, Inc.
Industry Cloud Infrastructure

The Customer

FireHost provides secure and compliant cloud infrastructures to large enterprise clients, and repels hundreds of cyber-attacks a day.

The Challenge

FireHost needed a system that would scale dramatically, accommodate fluctuating invoices, provide flexible provisioning and offer real-time updates.

The Solution

Zuora’s robust APIs give FireHost scalability and availability on demand, helping them manage their customer’s’ complex subscription details.

The Benefits

Since implementing Zuora, FireHost has doubled their customer base and tripled their revenue.

“When we need to add a new product, service or perform a price change, the process is simple. We notify our clients of the change, perform a few clicks within Zuora's SaaS billing interface and all subsequent orders will be charged at the correct price.” — Katrena Drake, Director of European Operations

FireHost's story

With Zuora, FireHost can focus on what they do best: keeping businesses secure.

Firehost counts enterprises like 3M, Whole Foods, Terminix and Hewlett Packard among its clients, and has successfully blocked an astounding 60 million cyber-attacks since 2012.

Not surprisingly, FireHost was having scaling issues. As big name brands like Target and Home Depot suffered crippling credit card fraud attacks, demand for Firehost’s services was piling up. They needed a system that could automatically handle their usage charges. And they needed to say goodbye forever to manually entering invoices.

Zuora completely automated Firehost’s billing cycle, making it a cinch to close their books. Now FireHost can roll out new products and instantly sync pricing through each department. Plus, they can automate their revenue while keeping invoices accurate, including all tax complexities.

Subscription reporting has allowed FireHost to stay ahead of their customers’ needs and industry trends. It’s also allowed them to stretch their reach globally. Today the company can provide their customers multicurrency payment options and automate any taxes associated with each region.

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